TURNLY · HELP
Turnly Support
We can help with customer tickets, business sign-in, QR codes, downloads, and notifications.
Email us
Tell us whether you use Turnly or Turnly Business, what happened, and your business name or ticket link if relevant. Please do not send your password or a verification code.
Common fixes
- Business sign-in: Verify the email sent after signup. Use Forgot password to request a new password link, and check your junk folder if the message has not appeared.
- Ticket or QR code: Ask the business for its current queue link or scan the QR code at the counter. Keep your ticket link to reopen your place in line.
- Phone alerts: Allow notifications for Turnly on your device, then use the test alert in the app. You can still watch your place while the app is open if alerts are unavailable.
- Account or ticket deletion: Business owners can choose Delete account and data in Turnly Business after clearing active tickets. Customers can leave an active queue and email us with their ticket link to request deletion of the record.
Read our Privacy Policy for details about data and deletion.